Frequently asked questions
Ordering & payment
Which payment methods do you accept?
You can pay securely using the payment methods shown at checkout. All payments are processed over a secured, encrypted connection.
Can I change or cancel my order?
E-mail us within 2 hours of ordering at help@sleved.com and we'll adjust it before it ships.
Shipping
Where do you ship from?
We work with international fulfilment partners and most orders are dispatched from our partner facilities in Asia — that's how we keep prices honest. Every order is fully tracked door to door.
Do you offer free shipping?
Yes, on every order over €59. Below that we charge a flat €4.95, always with track & trace.
How fast is delivery?
Delivery across the EU and UK typically takes 7–14 working days from dispatch. You receive a tracking link the moment your order ships.
Sizing
How do I choose the right size?
Every clothing product page has a size chart with measurements in cm. Between two sizes? We recommend sizing up — our sets and dresses are designed with a flattering, relaxed fit.
Jewelry
Will the jewelry discolour?
Our pieces use gold-tone and silver-tone plating over brass and stainless steel. With normal use they keep their colour; avoid perfume, water and sleep-wear. Every piece carries a 3-month guarantee against discolouration.
Is the jewelry gift-ready?
Yes — every piece of jewelry is delivered in luxury gift packaging at no extra cost.
Returns
What is your return policy?
30 days money-back, no questions asked. E-mail help@sleved.com and you'll receive return instructions and the return address within 1 working day. Refunds are processed within 5 days of receipt. As an EU or UK customer you also always have your statutory 14-day right of withdrawal, and our guarantees never limit your legal rights — including the EU legal guarantee of conformity of at least 2 years.
How fast do you respond to e-mails?
Within 1 working day, usually much faster.
About us
Who is behind Sleved?
Sleved is a trading name of WITTI LTD, registered in England and Wales (Company No. 17209440), registered office: 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom.