Refund policy

Last updated: 17 July 2026

We want you to love what you ordered. This Refund Policy explains your rights and how returns, exchanges and refunds work at Sleved.com ("Sleved", "we", "us").

Our 30-day money-back guarantee

You can return any item within 30 days of delivery for a full refund to your original payment method, provided the item is unused, unworn, undamaged and in its original packaging with all tags attached. This guarantee is in addition to, and does not limit, your statutory rights described below.

Your statutory right of withdrawal (EU/EEA and UK customers)

If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you have a legal right to cancel your order and receive a refund within 14 days of receiving your goods, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and equivalent UK consumer protection law. To exercise this right, contact us at help@sleved.com within 14 days of delivery. You must then return the goods to us within 14 days of notifying us of your cancellation. We recommend using a tracked shipping method, as you are responsible for the item until it reaches us.

How to start a return

Email help@sleved.com with your order number and the item(s) you'd like to return. We'll send you the return address and instructions. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable, except where the return is due to a fault, defect, or error on our part.

Exchanges

Need a different size or colour? Contact help@sleved.com and we'll help arrange an exchange, subject to stock availability.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or different from what you ordered, contact us within 30 days of delivery at help@sleved.com with photos of the issue. We'll arrange a full refund or free replacement, and cover any return shipping costs, at no charge to you. This does not affect your statutory rights under applicable consumer protection law regarding goods that are not as described, faulty, or not fit for purpose.

Items that cannot be returned

For hygiene reasons, pierced jewelry (such as earrings) that has been worn or where the hygiene seal has been removed cannot be returned unless faulty. Gift cards are non-refundable.